Things we learn in college textbooks…
One of our regular participants at the First Friday Book Synopsis told me this a while back: “basically, every thing you guys cover in these books we all should have learned in graduate school.” He was not being critical – he was stating a truth. The stuff we “learn” is primarily the stuff we are “reminded of.”
You know, “there is nothing new under the sun…”
Well, I teach speech at Eastfield College – one of our local community colleges. I serve on the adjunct faculty. In our text book, Human Communication: The Basic Course by Joseph A. DeVito, we are taught/reminded of some genuinely important truths that are valuable and useful for every speaker, every presenter, and every leader.
Here are four “truths” about communication from DeVito’s book that are worthy of remembering every time you speak, every time you present, every time you write an e-mail or memo:
Communication is ambiguous — messages have more than one potential meaning.
Communication is inevitable – you are communicating, whether you “intend to” or not.
Communication is irreversible – you cannot undo a communication.
Communication is unrepeatable – you can repeat words all you want, but the circumstances, in your heart and mind, and in your audience’s hearts and minds, and in everything else around you – everyone and everything is always changing.
Communication is ambiguous
Communication is inevitable
Communication is irreversible
Communication is unrepeatable
So being clear; being intentional; being “complete,” avoiding really dumb mistakes; all of these are important to remember as you communicate with others.
This is a good place to remind us of the principles from Made to Stick by Chip Heath and Dan Heath.
Six Principles from Made to Stick:
6) Use/Tell Stories
And, for an idea to stick, for it to be useful and lasting, it’s got to make the audience:
1) Pay attention — be UNEXPECTED
2) Understand and remember it — be CONCRETE
3) Agree/Believe — be CREDIBLE
4) Care — be EMOTIONAL
5) Be able to act on it — tell a good STORY
We have to keep working on our communication — our speaking, our writing. These truths will help you remember what to work on…
Basic Principles Of Interpersonal Communication Essay
In this assessment I have been asked to explain the need and importance of good communication skills when working in the community services (aged care) industry. I will document the key points in the following areas:
- The communication process
- Why communication is such an important aspect of the carer's role
- Being an active listener
- No-verbal communication
The communication process at a basic level is the sending and receiving of a message between two different parties. This two way process can be broken down into three areas:
- Verbal - which are spoken or written words
- Non-verbal - which is the use of the body, such as facial expressions; or the environment , such as a private place to talk
- Graphic - which can be drawings, diagrams and symbols
Which process you choose to use to communicate your message can affect how that message is received. This means that for the message to be effective in its meaning between the two different parties the message must sent between the two parties with the minimum of 'noise'.
Noise in the communication process can be anything that interferes with the correct understanding of the message, that the receiver receives the message as the sender intended it.
Therefore the carer must be aware at all times that when communicating to clients or other staff that the communication process is a two way process that can be varied in the form that it is sent and that interference can cause misunderstanding of the meaning of the message.
The importance of communication in the carer's role is a critical aspect. This is because we need good clear communication to develop interpersonal skills that lead to building relationships with clients and co-workers. Having a strong relationship with clients and other staff members enables you as a carer to have a better understanding of what their needs are and also enables them to express themselves freely without any discrimination against sex, race, age, religious beliefs, culture or political views.
Some ways in gaining good...
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